Frequentley Asked Questions
What are our buisness hours? 9am - 5pm Monday through Friday Pacific Standard Time
How do I order?Reach out via email to Info@C12materials.com with your Name and Contact information and we will get back to you shortly, or fill out a Sample Request form under the Samples Tab.
Who can help me with my request? Is there Technical support?If you reach out to Info@c12materials.com, we will get back to you as soon as possible.
Why did/do you ask so many questions about my request for my item?Our products have very specific applications and may be confused with similar ceramics in appearance, material of construction, or design. We want you to be fully informed of limits and welcome your exploration of the edges. You do not need to reveal your proprietary information of course. We will do our best to assist your project, and make any referrals that we can offer.
How do I know the order is received, processed, and placed correctly?Each order is acknowledged with an Order Acknowledgment form, (OA), sent to you as a .pdf or fax if possible. (Telephone placed verbal orders might omit the OA step, especially if shipped same day). The OA specifies delivery dates and breaks out partial deliveries as line items for your information and presumed consent. Please review them carefully for errors that may be caused by misunderstanding your needs or simple entry mistakes. The specified Carrier should be validated, as this mistake cannot be fixed once it is picked up. Where is my order / Can you check on it?You can check on the status of your order at any time by contacting our sales team.
Can I pay an expedite fee?We attempt to accommodate expedite orders when possible a fee is sometimes charged. The sales team can assist with expedite requests. The ability to expedite your order is not guaranteed but we will do our best to supply our customers needs.
What are the new customer payment policies? Generally new customers are set on a prepayment term until a relationship is established. Our sales team can give more details. Where are you located?
Who can help me with my request? Is there Technical support?If you reach out to Info@c12materials.com, we will get back to you as soon as possible.
Why did/do you ask so many questions about my request for my item?Our products have very specific applications and may be confused with similar ceramics in appearance, material of construction, or design. We want you to be fully informed of limits and welcome your exploration of the edges. You do not need to reveal your proprietary information of course. We will do our best to assist your project, and make any referrals that we can offer.
How do I know the order is received, processed, and placed correctly?Each order is acknowledged with an Order Acknowledgment form, (OA), sent to you as a .pdf or fax if possible. (Telephone placed verbal orders might omit the OA step, especially if shipped same day). The OA specifies delivery dates and breaks out partial deliveries as line items for your information and presumed consent. Please review them carefully for errors that may be caused by misunderstanding your needs or simple entry mistakes. The specified Carrier should be validated, as this mistake cannot be fixed once it is picked up. Where is my order / Can you check on it?You can check on the status of your order at any time by contacting our sales team.
Can I pay an expedite fee?We attempt to accommodate expedite orders when possible a fee is sometimes charged. The sales team can assist with expedite requests. The ability to expedite your order is not guaranteed but we will do our best to supply our customers needs.
What are the new customer payment policies? Generally new customers are set on a prepayment term until a relationship is established. Our sales team can give more details. Where are you located?